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  • Nat Frogley


Vietnam Airlines has been named among the top 5 most punctual airlines in Asia Pacific as of April 2024 by Cirium, a leader in aviation analytics.  

The definition of an on-time arrival is when a passenger flight arrives at the gate within 15-minutes of the scheduled arrival time. Based on data from 11,108 flights, Vietnam Airlines achieved an on-time arrival percentage of 81.85 percent.  

This is a remarkable result given a surge in demand for air travel continued to place significant pressure on airport infrastructure especially during the peak national holiday period from 30 April to 1 May 2024.  The airline has also been facing aircraft shortages due to engines being recalled globally for inspection.  

Vietnam Airlines is among other highly respected international airlines such as Japanese airlines All Nippon Airways, Japan Airlines and Peach Aviation, and AirAsia (Malaysia) to be named in this list.  

Dang Anh Tuan, Executive Vice President of Vietnam Airlines said: "Safety is the cornerstone of Vietnam Airlines’ operations and practices. Our priority is to upgrade service quality to provide better customer experience. Improved on-time performance is a crucial lever of operational excellence. To achieve this, we focus on operational solutions such as reasonable flight schedules; proactively working with authorities to be granted early and reasonable slots; ensuring smooth coordination among various stakeholders and factors such as weather; air traffic, airport operations; and even aircraft maintenance. More importantly, our ‘Upgrading Service Culture’ programme, implemented from the end of 2021, has enabled us to develop training and raise awareness among all employees in regards to maintaining a high punctuality index, thereby fostering greater trust and satisfaction among travellers. In addition to technology, our dedicated teams are able to efficiently manage their resources to ensure flights depart and arrive on schedule, especially in the dynamic and complex world of aviation.”  

Earlier this year, Cirium’s ‘The On-Time Performance Review 2023’ announced Vietnam Airlines as one of the top 10 most punctual airlines in Asia Pacific.  



About Cirium 

Cirium is the industry leader in aviation analytics for more than 15 years, bringing together powerful data and analytics to keep the world in motion. Delivering insight, built from decades of experience in the sector, enabling travel companies, aircraft manufacturers, airports, airlines and financial institutions, among others, to make logical and informed decisions which shape the future of travel. Cirium is part of RELX, a global provider of information-based analytics. 

About Vietnam Airlines 

Vietnam Airlines, a member of Skyteam Alliance, is the flag carrier of Vietnam, connecting the world’s most thriving destinations, domestically, regionally and globally, operating 100 routes to 21 domestic and 29 international destinations. Vietnam Airlines boasts one of the youngest and most modern fleets in Asia, highlighted by their Boeing 787-9, 787-10 Dreamliners, Airbus A350-900 XWBs and Airbus A321neo.  

Vietnam Airlines ( is the only airline operating nonstop services between London Heathrow to both Hanoi & Ho Chi Minh City. Flights are operated by the latest Boeing 787-9 Dreamliner featuring Economy, Premium Economy and Business Class cabins offering impeccable levels of comfort and service throughout every journey.  

The airline takes great pride enhancing connectivity between the UK, European and Vietnamese markets, boosting the commercial ties and economic recovery post pandemic. In 2019, the UK was ranked as Vietnam Airlines’ top 10 largest source of international visitors to Vietnam.  

The carrier is recognised as one of the region’s finest airlines thanks to its modern fleet and its commitment towards innovation and development — earning it international acclaim as validated by numerous prestigious awards such as 4-Star Airline Rating and World's Top 100 Airlines by Skytrax - the international air transport rating organisation; Asia's Leading Airline Brand, Asia's Leading Airline - Economy Class/Premium Economy Class and World's Leading Cultural Airline by World Travel Awards. These achievements stand as a testament to the airline’s quality across a range of products and services. 

For further press information please contact:  

Dara Soeharto (, Leanne Barton (, Nat Frogley ( or Flora Gandolfo ( at Frog & Wolf PR. 

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